The #YQGStandsStrong Video Series is a profile on local businesses – and how they pivoted their operations during the height of the pandemic to stay successful.

Check out the video below profiling Colchester Ridge Estate Winery, as well as a take away moment that you may be able to adapt to your business operations moving forward.

Click here to view the entire video series.

3 Things You Need to Know Before Starting a Delivery Service

The pandemic has caused a spike in demand, and entrepreneurs may consider starting a delivery option for their business. Startup costs can be low by using independent contractors and by licensing an appropriate app. But what can go wrong? Here are some things to be on alert for.

1. Customers want near-perfect execution

Business owners may think that a 95 percent success rate for deliveries is good enough. A critical success factor is the overall experience for the customer. From browsing items, placing an order and finally receiving it. Customers expect cannabis delivery to be convenient, reliable, safe and on-demand. Drop Delivery allows cannabis retailers to provide that great experience.

2. A small business must optimize for last-mile logistics

If you’re not experienced or disciplined to optimize operations, it could be tough competing in this business. An operator can do almost everything right and still see problems near the finish line. A delivery provider must optimize for last-mile logistics. Last-mile logistics involves bringing the goods from distribution to an office or personal residence as fast as possible. No excuses during the final lap, especially with perishable food.

3. Being careless with pandemic protocols

You must have the discipline to follow new health protocols like social distancing and wearing personal protective equipment. Safety practices can include barcode scanning and contactless delivery confirmations and payments.

Source (and full article): entrepreneur.com

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